{"id":646,"date":"2023-06-15T10:39:27","date_gmt":"2023-06-15T10:39:27","guid":{"rendered":"https:\/\/www.train4texcare.be\/procedure-de-reclamation\/"},"modified":"2025-05-08T09:23:59","modified_gmt":"2025-05-08T09:23:59","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.train4texcare.be\/fr\/procedure-de-reclamation\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10to6p-885e4d840988666ebc62adf673cd1ba7\">\n.avia-section.av-10to6p-885e4d840988666ebc62adf673cd1ba7{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.train4texcare.be\/wp-content\/uploads\/2022\/11\/header.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-10to6p-885e4d840988666ebc62adf673cd1ba7 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='300'><div class='container av-section-cont-open' style='height:300px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-646'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-646'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-v77lt-bd633c4913d5ae0284480d96f9ce2828 av_one_half  avia-builder-el-1  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lix29ik8-c6104569542f8981b2055820100eeaee\">\n#top .av-special-heading.av-lix29ik8-c6104569542f8981b2055820100eeaee{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lix29ik8-c6104569542f8981b2055820100eeaee .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lix29ik8-c6104569542f8981b2055820100eeaee .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lix29ik8-c6104569542f8981b2055820100eeaee av-special-heading-h2 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >  Proc\u00e9dure de traitement des plaintes Partenariat sectoriel (SP) Textile Care<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lix2a6s6-247279c3a1a509660be7244b8cbfc1f2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Cette proc\u00e9dure s&#8217;applique aux plaintes relatives \u00e0 l&#8217;ex\u00e9cution du contrat sur le lieu de travail.<\/p>\n<p><strong>G\u00e9n\u00e9ral<\/strong><\/p>\n<ul>\n<li>Une plainte peut \u00eatre d\u00e9pos\u00e9e aupr\u00e8s de la TFTC par diff\u00e9rentes parties (apprenant, entreprise, superviseur de parcours, parents, mentor, etc.)<\/li>\n<li>Une plainte peut \u00eatre d\u00e9pos\u00e9e par les voies suivantes :\n<ul>\n<li>formulaire de plainte en ligne ci-dessous<\/li>\n<li>Courriel : <a href=\"mailto:info@train4texcare.be\">info@train4texcare.be<\/a><\/li>\n<li>Poste : TFTC, Brusselsesteenweg 478, 1731 Zellik<\/li>\n<\/ul>\n<\/li>\n<li>Toutes les plaintes re\u00e7ues sont centralis\u00e9es au secr\u00e9tariat du SP.<\/li>\n<li>Le secr\u00e9tariat fournit une liste r\u00e9capitulative de toutes les plaintes re\u00e7ues et en rend compte lors de chaque r\u00e9union du comit\u00e9 de suivi.<\/li>\n<li>Le PS s&#8217;engage \u00e0 communiquer sa d\u00e9cision \u00e0 toutes les parties concern\u00e9es dans un d\u00e9lai de 60 jours calendaires.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<div class='flex_column av-pqil5-27d53fc4f9526b5e28eed2ade762095c av_one_half  avia-builder-el-4  el_after_av_one_half  el_before_av_heading  flex_column_div '     ><section  class='av_textblock_section av-lix2pufn-22ee36bd5562f2e3849c9c7da5e5f983'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Proc\u00e9dure<\/strong><\/p>\n<ul>\n<li>La plainte arrive au secr\u00e9tariat et est enregistr\u00e9e.<\/li>\n<li>L&#8217;auteur de la plainte recevra une confirmation de la r\u00e9ception de la plainte dans les 72 heures.<\/li>\n<li>La plainte est examin\u00e9e pour d\u00e9terminer si elle est recevable et si elle rel\u00e8ve de la comp\u00e9tence du partenariat sectoriel. Si la plainte est irrecevable, le plaignant en est inform\u00e9 dans les plus brefs d\u00e9lais, avec indication des motifs. La plainte est ensuite transmise aux autorit\u00e9s comp\u00e9tentes. Les plaintes relatives \u00e0 un lieu de travail relevant d&#8217;un SP sont envoy\u00e9es \u00e0 <a href=\"mailto:werkplekduaal@vlaanderen.be\">werkplekduaal@vlaanderen.be<\/a>. Les plaintes relatives \u00e0 l&#8217;enseignement seront transmises \u00e0 <a href=\"mailto:klachten.onderwijs@vlaanderen.be\">klachten.onderwijs@vlaanderen.be<\/a>. Le plaignant sera inform\u00e9 de cette \u00e9ventuelle saisine.<br \/>\nSi la plainte est trait\u00e9e par le SP :<\/p>\n<ul>\n<li>recueille des informations suppl\u00e9mentaires sur la TFTC par courrier \u00e9lectronique, t\u00e9l\u00e9phone, entretien, visite de l&#8217;entreprise ou d&#8217;autres possibilit\u00e9s<\/li>\n<li>Le TFTC, en consultation avec le secr\u00e9tariat du PS, formule ensuite une proposition de d\u00e9cision \u00e0 soumettre aux membres votants du PS par courrier \u00e9lectronique.<\/li>\n<li>le plaignant et les parties concern\u00e9es sont inform\u00e9s de cette d\u00e9cision motiv\u00e9e<\/li>\n<\/ul>\n<\/li>\n<li>Si le plaignant n&#8217;est pas satisfait du traitement de sa plainte, il peut s&#8217;adresser au Service flamand de m\u00e9diation.<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lix2jhsh-8fd774580450b53c11ef61625c5f8c0f\">\n#top .av-special-heading.av-lix2jhsh-8fd774580450b53c11ef61625c5f8c0f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lix2jhsh-8fd774580450b53c11ef61625c5f8c0f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lix2jhsh-8fd774580450b53c11ef61625c5f8c0f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lix2jhsh-8fd774580450b53c11ef61625c5f8c0f av-special-heading-h3 blockquote modern-quote  avia-builder-el-6  el_after_av_one_half  el_before_av_one_full '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >D\u00e9p\u00f4t d\u2019une plainte en ligne<\/h3><div class='av-subheading av-subheading_below'><p>Utilisez le formulaire ci-dessous pour d\u00e9poser une plainte<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/p>\n<div class='flex_column av-hs569-1f73ac37bae8ed7d6b93fc3034219706 av_one_full  avia-builder-el-7  el_after_av_heading  avia-builder-el-last  first flex_column_div '     ><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-646","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/pages\/646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/comments?post=646"}],"version-history":[{"count":5,"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/pages\/646\/revisions"}],"predecessor-version":[{"id":1166,"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/pages\/646\/revisions\/1166"}],"wp:attachment":[{"href":"https:\/\/www.train4texcare.be\/fr\/wp-json\/wp\/v2\/media?parent=646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}